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Sales Support Engineer

Location: Smethwick, Birmingham

JOB DESCRIPTION

You will be providing front line support to clients and the sales team, designing and providing costings for customer enquiries, assisting with product/process research and development, and ensuring we continue to offer innovative product design to our clients.

ROLES AND RESPONSIBILITIES

  • To develop the clients design and commercially price for them to use within the tenders.
  • To prepare estimates & reports in a concise and straightforward manner, fully documented, and use photographs where necessary to ensure future understanding by following a standard company format.
  • To assist in new and existing product research, development, evaluation and design.
  • To work alongside our Hadley Group Technology division for any product testing required to prove the product is relevant to British and/or European Standards and on occasion to a customer’s own specification.
  • Liaise with clients to resolve their technical issues and assist in their use of the products.
  • To assist in the development of new techniques and solutions to improve section design efficiency to meet customer’s expectations.
  • To assess product design for commercial acceptance to the company and client.
  • Ensuring the CRM system is up to date wherever customer liaison is carried out.

QUALIFICATIONS AND EXPERIENCE

  • HNC in Mechanical, Civil or Structural Engineering or equivalent qualification
  • Maintaining Internal/ External Relationships
  • Aiding Research and Development of products (desirable)
  • Providing technical support to clients (desirable)
  • Estimating experience (desirable)
  • Experience using CRM systems (desirable)
  • Cold rolled forming in a manufacturing environment (desirable)
  • A technical knowledge on the evaluation of beams and specifically cold rolled sections for their structural performance to BS5950 and or - Euro Code 3 (desirable)

Travel Requirements

Please note that the successful applicant must possess a full valid driving licence as travel will be required between our UK sites, alongside occasional travel to our International sites too.

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