IT Business Analyst

Location: Gaitskell Way, Smethwick


You will be providing a first-class level of support for internal stakeholders in their use of existing IT business applications, and working with the Head of IT in identifying, justifying and implementing new IT solutions which underpin value-added business process improvements.

You will also provide 2nd/3rd line service desk support to end users where required, providing specialist knowledge to in-house applications and also 3rd party application services.


  • Providing application support, design, configuration and maintenance on all business systems by -becoming an expert in the architecture and functionality of the applications.
  • Working with the business to understand issues and requirements, undertake root cause analysis of issues and delivering technical changes.
  • Managing and delivering technical change by controlling quality, time, cost and writing / maintaining support documentation.
  • Resolving assigned support calls efficiently and effectively using ITIL aligned processes, with the maximum amount of customer care.
  • Proactively identifying and proposing application system changes, better uses, enhancements and developments where this will drive efficiencies for IT and/or improvements for business users.
  • Defining project requirements, scope and deliverables, capturing and documenting business requirements.
  • Working with business areas to construct, propose and justify business process improvement projects, embodying the development of existing IT applications or the implementation of new applications.
  • Assisting in defining user test scripts and acceptance criteria on projects within the business areas supported.
  • Writing documentation for the operation of the system by end users and documentation for the support/maintenance of the system.


Ideally a degree level education in a related field would be preferred, alternatively BCS business analysis diploma or similar business analysis qualification would be desirable.

3 years technical experience in an IT Business Analyst role, including fault finding and resolution. Excellent problem analysis and system design skills. Supporting multiple applications and systems. Manufacturing/ Engineering experience would be advantageous. Attention to detail. Investigation and diagnostic skills. Ability to work under pressure. Empathy with users. Ability to communicate complex technical concepts to stakeholders of varying degrees of technical understanding. Knowledge of SQL, databases. Understanding of Business Processes in a manufacturing environment. Analytical and Troubleshooting skills. Requirements gathering. Awareness of Infor LN or Baan IV would be advantageous.

Travel Requirements

Please note that the successful applicant must possess a full valid driving licence as travel will be required between our UK sites, alongside occasional travel to our International sites too.

More Vacancies