Location: Gaitskell Way, Smethwick
You will be providing a first-class level of support for internal stakeholders in their use of existing IT business applications, and working with the Head of IT in identifying, justifying and implementing new IT solutions which underpin value-added business process improvements.
You will also provide 2nd/3rd line service desk support to end users where required, providing specialist knowledge to in-house applications and also 3rd party application services.
Ideally a degree level education in a related field would be preferred, alternatively BCS business analysis diploma or similar business analysis qualification would be desirable.
3 years technical experience in an IT Business Analyst role, including fault finding and resolution. Excellent problem analysis and system design skills. Supporting multiple applications and systems. Manufacturing/ Engineering experience would be advantageous. Attention to detail. Investigation and diagnostic skills. Ability to work under pressure. Empathy with users. Ability to communicate complex technical concepts to stakeholders of varying degrees of technical understanding. Knowledge of SQL, databases. Understanding of Business Processes in a manufacturing environment. Analytical and Troubleshooting skills. Requirements gathering. Awareness of Infor LN or Baan IV would be advantageous.
Please note that the successful applicant must possess a full valid driving licence as travel will be required between our UK sites, alongside occasional travel to our International sites too.