Customer Service Representative (7 Months Fixed Term)

We currently have a fantastic opportunity for an experienced Customer Service Representative to join our Building Products Division on a fixed term basis.

Job Description

You will be holistically focused on servicing our customers' requirements, continually striving to improve the overall customer experience to improve the Hadley Group value proposition.

Roles and Responsibilites

• Communicate effectively in a timely manner every time to the customer. • Manage relationship with customers courteously by telephone, email, letter and where necessary face to face (at least once a year for significant customers). • Investigate and resolve customer problems, which may be complex or long-standing. • Handling customer complaints such as late deliveries, not complete orders or informing customers of production issues. • Keeping accurate records of discussions and all written correspondence with customers in the CRM. • Improving customer services processes, procedures and standards. • Analyse data to determine the level of customer service Building Products Division is providing. • Attend the daily operation meeting. • Processing the orders received onto the ERP • Ensure the voice of the customer is effectively translated to the operations of the business at all times. • Support Transport planning as and when required. • Placing and acknowledging sales orders.


• A Customer Service related qualification or 3 years’ experience within a similar role. • Must have complaint handling experience. • Sales order input experience within a contact centre environment. • Adept at working in a fast paced environment where customer excellence is key.

Core Competencies

• Ability to use Microsoft Office, LN and CRM. • Able to work within a team. • Ability to analyse data. • Confidence with dealing with high profile customers. • Understand best practice of customer services.

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